What is a good practice when refusing alcohol service to an obviously intoxicated patron?

What is a good practice when refusing alcohol service to an obviously intoxicated patron?

• A. Bargain with the patron
• B. Not bargain with the patron
• C. Ignore the patron
• D. Warn the patron

Answer: (B)

Setting a firm boundary is essential when a patron is obviously intoxicated. The best practice is to refuse service clearly and calmly, without negotiating or bargaining to keep them drinking. Bargaining sends a mixed message that more alcohol might still be acceptable, which heightens safety risks and can clash with store or state policies. Instead, state that you cannot serve more alcohol, and offer safe alternatives such as non‑alcoholic drinks, water, or food. If needed, help arrange safe transportation home and involve a manager if the situation becomes tense. This approach protects the patron and others and demonstrates responsible service.

Setting a firm boundary is essential when a patron is obviously intoxicated. The best practice is to refuse service clearly and calmly, without negotiating or bargaining to keep them drinking. Bargaining sends a mixed message that more alcohol might still be acceptable, which heightens safety risks and can clash with store or state policies. Instead, state that you cannot serve more alcohol, and offer safe alternatives such as non‑alcoholic drinks, water, or food. If needed, help arrange safe transportation home and involve a manager if the situation becomes tense. This approach protects the patron and others and demonstrates responsible service.